Shopping FAQ
Welcome to our Shopping FAQ! Here, we’ve compiled answers to some of the most common questions about our delivery process. If you have any other questions, feel free to reach out!
1. How are my products delivered?
All your products are delivered directly by the supplier's owner. This means that the person who provided your product will handle the delivery to ensure it arrives safely.
2. What shipping methods do you use?
We primarily use reliable shipping methods that allow for direct delivery from the supplier to your doorstep. This ensures a smooth and efficient delivery process.
3. How long will it take for my order to arrive?
Delivery times can vary depending on the supplier and your location. Typically, you can expect your order to arrive within a few days to a week.
4. Can I track my delivery?
Yes! You will receive tracking information once your order has shipped. This way, you can monitor its progress until it reaches you.
5. What should I do if my order is delayed?
If your order is delayed, please contact our customer service team. We’ll be happy to help you find out what’s going on and ensure your order arrives as soon as possible.
6. What if my product arrives damaged?
If your product arrives damaged, please take photos of the damage and contact us within 48 hours of delivery. We will assist you in resolving the issue.
7. Can I change my delivery address after placing an order?
Yes, but changes must be made before your order has shipped. Please contact our customer service as soon as possible if you need to update your address.
8. Do you offer international shipping?
Currently, we focus on domestic shipping. If you’re interested in international options, please check back with us or contact customer service for more information.
9. Is there a delivery fee?
Delivery fees may vary based on your location and the supplier. Details about shipping costs will be provided at checkout.
10. What should I do if I’m not home during delivery?
If you’re not home when your delivery arrives, the supplier will usually leave a notice. You can then arrange for redelivery or pick up your package at a designated location.
We hope this FAQ helps you with your shopping experience! If you have any more questions, don’t hesitate to reach out. Happy shopping!